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OFF ROAD ONLY LTD (T/A ORO2U) TERMS AND CONDITIONS
Last Updated 05-06-2026
1. Definitions, Scope and Application
1.1 These Terms and Conditions apply to all quotations, orders, sales, supplies, deliveries, returns, exchanges, account arrangements, trade accounts, website purchases, telephone orders, catalogue orders, export orders, and any other transaction between OFF ROAD ONLY LTD and the customer, unless OFF ROAD ONLY LTD expressly agrees otherwise in writing.
1.2 In these Terms and Conditions, the following definitions apply:
a. “OFF ROAD ONLY LTD”, “ORO2U”, “we”, “us” and “our” mean OFF ROAD ONLY LTD, trading as ORO2U.
b. “Customer”, “buyer”, “you” and “your” mean the person, business, dealer, reseller, trader, company, partnership, sole trader, organisation, or other entity placing an order with OFF ROAD ONLY LTD, applying for a trade account, purchasing goods, receiving goods, or otherwise dealing with OFF ROAD ONLY LTD.
c. “Trade customer” means any customer purchasing goods for resale, trade, business, commercial, professional, workshop, dealership, motorsport, or other non-consumer purposes.
d. “Reseller” means any customer who purchases goods from OFF ROAD ONLY LTD for onward sale, supply, distribution, installation, or transfer to another person or business.
e. “Goods” means any parts, accessories, tools, fluids, equipment, clothing, consumables, components, products, or other items supplied or made available by OFF ROAD ONLY LTD.
f. “Website” means any website, online store, trade portal, account area, catalogue, or digital platform operated by or on behalf of OFF ROAD ONLY LTD, including ORO2U.
g. “Order” means any request, instruction, purchase, back order, duplicate order, replacement order, special order, export order, telephone order, website order, catalogue order, or other transaction for the supply of goods by OFF ROAD ONLY LTD.
h. “Terms” means these Terms and Conditions, together with any other written terms, policies, notices, or conditions referred to within them or expressly agreed by OFF ROAD ONLY LTD.
1.3 OFF ROAD ONLY LTD supplies goods primarily on a business-to-business basis unless expressly agreed otherwise in writing. By placing an order, applying for a trade account, using a trade account, or purchasing goods from OFF ROAD ONLY LTD, the customer confirms that they are acting for trade, business, resale, professional, dealership, workshop, or commercial purposes, unless OFF ROAD ONLY LTD has expressly agreed otherwise in writing.
1.4 These Terms apply to all goods supplied by OFF ROAD ONLY LTD, whether ordered online, by telephone, by email, through a trade account, through a catalogue, through a sales representative, or by any other method accepted by OFF ROAD ONLY LTD.
1.5 These Terms also apply to all customers, dealers, resellers, distributors, agents, account holders, authorised representatives, employees, contractors, or other persons placing orders or making enquiries on behalf of a customer or trade account.
1.6 By placing an order, confirming an order, accepting delivery, using a trade account, requesting a quotation, or otherwise dealing with OFF ROAD ONLY LTD, the customer agrees to be bound by these Terms.
1.7 Where a person places an order or gives instructions on behalf of a business, trade account, dealer, reseller, or other customer, that person confirms that they have authority to act on behalf of that customer and to bind that customer to these Terms.
1.8 If there is any inconsistency between these Terms and any customer purchase order, customer terms, email footer, invoice note, or other customer document, these Terms shall apply unless OFF ROAD ONLY LTD has expressly agreed otherwise in writing.
1.9 OFF ROAD ONLY LTD may update, amend, replace, or withdraw these Terms from time to time. The Terms in force at the time an order is accepted by OFF ROAD ONLY LTD shall apply to that order, unless otherwise agreed in writing.
1.10 Nothing in these Terms shall limit or exclude any rights, obligations, or liabilities that cannot lawfully be limited or excluded
2. Brand, OEM and Aftermarket Product Disclaimer
2.1 OFF ROAD ONLY LTD, trading as ORO2U, is an independent supplier of motorcycle parts, accessories, and related products. Unless expressly stated otherwise, OFF ROAD ONLY LTD is not affiliated with, endorsed by, authorised by, or connected to any motorcycle manufacturer, original equipment manufacturer, or OEM brand.
2.2 Any motorcycle manufacturer names, model names, brand names, part numbers, OEM numbers, trademarks, or references used in our catalogues, website, invoices, product listings, or other materials are used for identification, compatibility, and reference purposes only.
2.3 The use of any OEM name, manufacturer name, model name, trademark, or reference number does not imply that any product supplied by OFF ROAD ONLY LTD is an original OEM part, has been manufactured by the relevant motorcycle manufacturer, or is recommended, approved, or endorsed by that manufacturer.
2.4 OFF ROAD ONLY LTD is not an authorised dealer, distributor, or agent for OEM parts or accessories unless expressly confirmed in writing. Our products are supplied as aftermarket replacement parts, performance parts, accessories, or components intended for use with compatible motorcycles, including OEM-brand motorcycles and custom motorcycles.
2.5 OEM numbers, manufacturer references, and fitment details are provided for reference and identification purposes only. They must not be treated as confirmation that a product is an original OEM part.
2.6 OFF ROAD ONLY LTD does not brand, stamp, print, or represent its aftermarket products as OEM products. Customers must not assume that any product supplied by OFF ROAD ONLY LTD is an OEM product unless this is expressly stated in writing.
2.7 All trademarks, brand names, manufacturer names, and model names remain the property of their respective owners.
2.8 Any attempt to imitate, misrepresent, impersonate, or trade as OFF ROAD ONLY LTD, ORO2U, Tag-z, Tag-z Motorsports, FIR, or Factory Image Racing, or to misuse any related name, brand, logo, product image, listing, or intellectual property, may result in legal action and immediate account suspension or closure.
3. Fitment, Installation and Vehicle Use
3.1 OFF ROAD ONLY LTD makes reasonable efforts to ensure that product descriptions, vehicle application listings, fitment information, and compatibility references are accurate. However, such information is provided to the best of our knowledge and should be treated as guidance only.
3.2 It is the responsibility of the dealer, installer, mechanic, or end user to verify that any product is suitable for the intended motorcycle, vehicle, application, or use before installation.
3.3 Customers must check all relevant product details before fitting, modifying, painting, cutting, drilling, using, or otherwise altering any product. Once a product has been fitted, used, modified, damaged, or altered, it may not be eligible for return unless faulty or otherwise required by law.
3.4 If a customer has any doubt regarding fitment, compatibility, suitability, installation, or intended use, the customer should contact OFF ROAD ONLY LTD for clarification before installation.
3.5 OFF ROAD ONLY LTD shall not be responsible for damage, loss, cost, labour charges, recovery charges, workshop fees, vehicle downtime, or any other expense arising from incorrect fitment, unsuitable application, improper installation, unauthorised modification, misuse, or failure to verify compatibility before installation.
3.6 All products must be installed by a suitably competent person and in accordance with any applicable instructions, safety requirements, manufacturer guidance, and relevant laws or regulations.
3.7 The installation or use of certain aftermarket parts may affect or void a manufacturer’s warranty, insurance policy, roadworthiness, emissions compliance, or other legal or contractual obligations. It is the customer’s responsibility to check this before purchasing, installing, or using any product.
3.8 Customers are responsible for ensuring that any product purchased from OFF ROAD ONLY LTD is legal and suitable for use in the country, region, environment, or type of vehicle for which it is intended.
4. Product Information, Pricing and Errors
4.1 OFF ROAD ONLY LTD makes reasonable efforts to ensure that all product descriptions, prices, images, specifications, stock information, and other website or catalogue information are accurate and up to date. However, errors may occasionally occur.
4.2 Product images are for illustration and identification purposes only. Actual products may vary in appearance, packaging, branding, colour, finish, specification, or design, provided that the product supplied is substantially as described or suitable for the intended reference.
4.3 Where an error is identified in the price, description, availability, or specification of a product ordered by the customer, OFF ROAD ONLY LTD will contact the customer as soon as reasonably possible.
4.4 If the correct price or product information differs from that displayed at the time of order, the customer will be given the option to proceed with the order at the correct price or cancel the order.
4.5 OFF ROAD ONLY LTD shall not be obliged to supply any product at an incorrect price where the pricing error is obvious, unmistakable, or could reasonably have been recognised as an error.
4.6 Where OFF ROAD ONLY LTD has accepted or processed an order affected by an obvious pricing error, OFF ROAD ONLY LTD reserves the right to cancel the supply of the affected product and refund any amount already paid for that product.
4.7 If OFF ROAD ONLY LTD is unable to contact the customer using the contact details provided at the time of order, OFF ROAD ONLY LTD may cancel the affected order and notify the customer in writing.
5. Order Acceptance, Availability and Cancellation
5.1 Placing an order with OFF ROAD ONLY LTD constitutes an offer by the customer to purchase goods in accordance with these Terms.
5.2 An order shall not be treated as accepted by OFF ROAD ONLY LTD until OFF ROAD ONLY LTD has accepted the order by written confirmation, invoice, processing of payment, despatch of goods, release of goods for collection, or any other clear act of acceptance.
5.3 Any automatic order acknowledgement, website confirmation, payment confirmation, or email receipt does not necessarily constitute acceptance of the order by OFF ROAD ONLY LTD.
5.4 All orders are subject to availability, payment approval, account approval, compliance checks, shipping availability, export requirements, and any other checks or requirements reasonably considered necessary by OFF ROAD ONLY LTD.
5.5 OFF ROAD ONLY LTD may refuse, cancel, suspend, delay, or amend any order where goods are unavailable, incorrectly priced, incorrectly described, affected by supplier issues, affected by shipping restrictions, subject to compliance concerns, subject to payment concerns, or where OFF ROAD ONLY LTD considers that it is reasonable or necessary to do so.
5.6 Where an item is out of stock, discontinued, delayed, unavailable, or affected by supplier availability, OFF ROAD ONLY LTD may contact the customer to offer an alternative product, back order, credit, refund, cancellation, or other suitable resolution.
5.7 Special orders, back orders, replacement orders, duplicate orders, export orders, and any goods ordered specifically for the customer may be subject to additional restrictions, charges, cancellation limits, or return restrictions.
5.8 The customer is responsible for ensuring that all order details are correct before confirming the order, including product details, quantities, delivery address, billing details, payment method, VAT details, EORI details, contact information, and any other relevant information.
5.9 OFF ROAD ONLY LTD shall not be responsible for delays, charges, losses, incorrect deliveries, failed deliveries, or other issues caused by incorrect, incomplete, outdated, or misleading information supplied by the customer.
5.10 Cancellation of an order by the customer will only be accepted where OFF ROAD ONLY LTD agrees to the cancellation. OFF ROAD ONLY LTD may refuse cancellation where goods have already been despatched, specially ordered, allocated, packed, processed, modified, or otherwise prepared for the customer.
5.11 Where OFF ROAD ONLY LTD agrees to cancel an order, any refund, credit, or adjustment may be subject to deductions for costs reasonably incurred, including carriage, handling, restocking, payment processing, supplier charges, or other reasonable costs, unless cancellation is due to an error by OFF ROAD ONLY LTD or otherwise required by law.
6. General Trade Information and Payment Terms
6.1 The minimum trade order value is £30.00 plus VAT, unless otherwise agreed in writing by OFF ROAD ONLY LTD.
6.2 Orders may be placed online through our website or by contacting our sales team by telephone on 01597 822 666.
6.3 Our usual opening hours are:
Monday to Thursday: 9.00am to 5.30pm
Friday: 9.00am to 4.30pm
6.4 Opening hours may vary during public holidays, seasonal closures, staff training, operational requirements, or circumstances beyond our reasonable control.
6.5 OFF ROAD ONLY LTD accepts payment by major debit cards, major credit cards, PayPal, cheque, and BACS, subject to availability and approval.
6.6 PayPal payments may be subject to an additional charge where applicable and where permitted by law. Any such charge will be confirmed before the payment is completed.
6.7 Where payment is made by cheque, cheques must be made payable to OFF ROAD ONLY LTD. The customer must provide any requested account, address, or reference information required to allow the cheque payment to be identified and processed.
6.8 In the event that a cheque fails to clear, is returned unpaid, or is otherwise rejected, OFF ROAD ONLY LTD may apply an administration charge of £10.00, together with any additional costs reasonably incurred in recovering the outstanding debt.
6.9 All goods supplied by OFF ROAD ONLY LTD remain the property of OFF ROAD ONLY LTD until paid for in full. Risk in the goods may pass to the customer before ownership passes, including where goods have been delivered, collected, or released to the customer or their appointed carrier.
6.10 OFF ROAD ONLY LTD may record telephone calls for training, monitoring, quality control, dispute resolution, and business record purposes. Any personal data collected or processed in connection with recorded calls will be handled in accordance with our applicable privacy policy.
6.11 Customers with questions about products, catalogues, orders, payments, or account matters should contact OFF ROAD ONLY LTD using the contact details provided on our website or by calling 01597 822 666 during our usual opening hours.
7. Resale of Battery Acid and Batteries Containing Acid Packs
7.1 This section applies to the sale, onward supply, resale, distribution, or transfer of battery acid, batteries supplied with separate acid packs, and any other product supplied by OFF ROAD ONLY LTD that contains or includes sulphuric acid or any other regulated or reportable substance under applicable law.
7.2 Certain products containing sulphuric acid may be subject to legal restrictions, record-keeping requirements, licence checks, reporting obligations, supply chain notification requirements, and other controls. Customers and resellers are responsible for ensuring that they understand and comply with all applicable laws and regulations relating to the purchase, storage, handling, sale, resale, supply, and use of such products.
7.3 Where a customer purchases battery acid, batteries containing acid packs, or any regulated or reportable substance from OFF ROAD ONLY LTD for resale, onward supply, or business use, the customer must ensure that appropriate checks are carried out before supplying the product to any third party.
7.4 Resellers must collect, verify, and maintain all information required by law in connection with the resale or supply of such products. This may include, where applicable:
a. the full name and address of the buyer or, where the buyer is a business, the name and address of the business and the person authorised to purchase on its behalf;
b. confirmation of the buyer’s trade, business, profession, public function, or intended lawful use of the product;
c. the buyer’s VAT registration number, where applicable;
d. verification of suitable photo identification, such as a driving licence, passport, trade identification card, business identification card, or other recognised form of identification;
e. details of the product supplied, including the date of sale, product description, quantity, and any relevant concentration or classification information; and
f. any other information required to comply with applicable legislation, guidance, audit, or enforcement requirements.
7.5 Where a product is supplied to a member of the general public and the product is subject to licensing requirements, the reseller must ensure that the buyer holds any required licence before completing the sale. The reseller must check the licence and accompanying identification, ensure that the licence covers the substance, concentration, quantity, and intended purchase, and record the transaction as required by law.
7.6 Resellers must not supply battery acid, batteries containing acid packs, or any regulated or reportable substance where they know, suspect, or have reason to believe that the product may be misused, unlawfully acquired, unlawfully resold, or used for any illegal, unsafe, or improper purpose.
7.7 Resellers must have suitable systems, procedures, and staff training in place to identify suspicious transactions, attempted suspicious transactions, thefts, losses, or disappearances involving battery acid, batteries containing acid packs, or any regulated or reportable substance.
7.8 Where a reseller identifies or suspects a suspicious transaction, attempted suspicious transaction, theft, significant loss, or disappearance, the reseller must refuse the sale where appropriate and make any report required by law to the relevant authority within the required timeframe.
7.9 Resellers must store all records collected under this section securely, accurately, and in accordance with applicable data protection laws. Records must only be collected, retained, used, shared, or disclosed where there is a lawful basis for doing so and must be retained for any minimum period required by law.
7.10 Resellers must be able to provide evidence of compliance to OFF ROAD ONLY LTD upon reasonable request, where such request is made for compliance verification, audit, legal, regulatory, enforcement, or supply chain purposes. Any personal data shared with OFF ROAD ONLY LTD must be shared lawfully and securely.
7.11 OFF ROAD ONLY LTD reserves the right to request further information from any customer or reseller before supplying battery acid, batteries containing acid packs, or any regulated or reportable substance. OFF ROAD ONLY LTD may refuse, suspend, cancel, or delay any order where required information is not provided, where compliance checks cannot be completed, or where OFF ROAD ONLY LTD has any concern regarding the legality, safety, or intended use of the product.
7.12 Failure by a customer or reseller to comply with this section may result in refusal of supply, cancellation of orders, suspension or closure of the customer’s account, termination of any reseller or trade arrangement, and/or notification to the relevant authorities where appropriate.
7.13 OFF ROAD ONLY LTD accepts no responsibility for any failure by a customer, reseller, dealer, distributor, or other third party to comply with applicable laws or regulations relating to the resale, supply, storage, handling, record keeping, reporting, or use of battery acid, batteries containing acid packs, or any regulated or reportable substance.
7.14 Nothing in this section shall limit or exclude any obligations that apply under applicable law.
8. Saved Payment Methods and Card Payments
8.1 Where a customer has previously provided payment card details to OFF ROAD ONLY LTD, such details may be held on file by OFF ROAD ONLY LTD and/or securely retained by our appointed payment service provider for the purpose of processing future orders, subject to customer authorisation.
8.2 Customers may also choose to store payment methods within their online customer account on our website, which operates using the Magento platform. Where this facility is available, customers are able to add, view, update, amend, or remove saved payment methods at their own discretion through the account menu.
8.3 It is the customer’s responsibility to ensure that any saved payment method connected to their trade account, online customer account, or previous transactions is accurate, up to date, valid, active, and suitable for use. This includes ensuring that sufficient funds are available and that the correct payment method is registered before placing, confirming, or authorising any order.
8.4 If a customer wishes to add, amend, replace, or remove a payment card held by OFF ROAD ONLY LTD, or requires assistance with payment methods linked to their online customer account, the customer must contact OFF ROAD ONLY LTD before placing, confirming, or authorising any further orders.
8.5 OFF ROAD ONLY LTD will not intentionally process a payment using a saved payment method without first obtaining authorisation from the customer, the account holder, or an authorised representative of the customer’s business.
8.6 Where a customer places an order, confirms a duplicate order, replacement order, back order, special order, or any other order requiring payment, the customer must clearly state at the time of authorisation if a specific payment method is to be used or if any saved payment method is not to be used.
8.7 If the customer authorises payment for an order and does not specify an alternative payment method, OFF ROAD ONLY LTD may process the payment using a saved payment method associated with the customer’s trade account, online customer account, or previous transactions.
8.8 OFF ROAD ONLY LTD shall not be responsible for any bank charges, overdraft fees, interest, card provider charges, service charges, administration charges, or any other financial penalties incurred by the customer as a result of an authorised payment being processed.
8.9 It is the customer’s responsibility to ensure that the payment method they authorise for use is suitable and has sufficient available funds before any order is placed, confirmed, processed, or despatched.
8.10 Where a customer believes that a payment has been processed incorrectly, the customer must notify OFF ROAD ONLY LTD as soon as reasonably possible so that the matter can be investigated.
8.11 Any refund, correction, adjustment, or account credit will only be made where an error by OFF ROAD ONLY LTD is identified, or where required by law.
8.12 Nothing in this section shall limit or exclude any rights that the customer may have under applicable law.
9. Delivery, Carriage and Risk
9.1 Delivery dates, delivery times, carriage services, and estimated delivery periods are estimates only unless OFF ROAD ONLY LTD expressly agrees otherwise in writing.
9.2 OFF ROAD ONLY LTD will use reasonable endeavours to despatch goods within the timescales stated or agreed, but delivery times are not guaranteed and time shall not be of the essence unless expressly agreed in writing by OFF ROAD ONLY LTD.
9.3 OFF ROAD ONLY LTD shall not be responsible for delays caused by couriers, carriers, postal services, freight providers, customs, adverse weather, traffic, strikes, shortages, supplier delays, incorrect delivery information, failed delivery attempts, or any other event outside OFF ROAD ONLY LTD’s reasonable control.
9.4 The customer is responsible for providing accurate, complete, and suitable delivery information at the time of order. This includes the delivery address, contact name, telephone number, business name, access details, opening hours, delivery restrictions, and any other relevant delivery information.
9.5 OFF ROAD ONLY LTD shall not be responsible for failed, delayed, returned, misdirected, or refused deliveries caused by incorrect, incomplete, outdated, or unsuitable information supplied by the customer.
9.6 Where goods are returned to OFF ROAD ONLY LTD due to failed delivery, refusal of delivery, incorrect address, failure to collect, or failure by the customer to cooperate with the carrier, the customer may be responsible for original carriage costs, return carriage costs, re-delivery costs, storage charges, carrier surcharges, and any reasonable administration charges.
9.7 Risk in the goods may pass to the customer before ownership passes, including where goods have been delivered, collected, released to the customer, or released to the customer’s appointed carrier, courier, freight forwarder, agent, representative, or collection service.
9.8 The customer must inspect all deliveries as soon as reasonably possible after receipt. Any visible damage, shortage, incorrect item, or delivery discrepancy must be reported to OFF ROAD ONLY LTD as soon as reasonably possible and before the goods are fitted, used, modified, resold, or supplied to any third party.
9.9 The customer must retain all packaging, labels, delivery notes, courier information, photographs, and other evidence where goods are alleged to be damaged, missing, incorrectly supplied, or affected by delivery issues.
9.10 OFF ROAD ONLY LTD may require photographs, packaging, courier labels, delivery notes, written statements, or other evidence before investigating any delivery issue, shortage, damage claim, or missing parcel claim.
9.11 OFF ROAD ONLY LTD shall not be responsible for any labour charges, fitting charges, vehicle downtime, recovery costs, loss of profit, loss of business, consequential loss, or third-party charges arising from late delivery, failed delivery, damaged delivery, or delivery discrepancy, except where such liability cannot be excluded by law.
10. Returns, Exchanges and Faulty Goods
10.1 OFF ROAD ONLY LTD supplies goods on a business-to-business basis unless expressly agreed otherwise in writing. Customers purchasing goods for resale, trade, business, or professional use are responsible for checking all goods promptly upon delivery and before resale, fitting, installation, modification, or use.
10.2 Customers must inspect all goods as soon as reasonably possible after delivery. Any shortage, damage, incorrect item, visible defect, or other issue must be reported to OFF ROAD ONLY LTD as soon as reasonably possible and before the goods are fitted, used, modified, resold, or supplied to any third party.
10.3 It is the responsibility of the retailer, dealer, installer, mechanic, or end user to check that all parts are correct and suitable before resale, fitting, installation, or use. Customers should compare replacement parts against the parts removed, particularly in the case of engine parts, internal components, electrical items, jets, and other precision or application-specific products.
10.4 OFF ROAD ONLY LTD accepts no responsibility for incorrectly ordered parts once they have been fitted, installed, used, modified, damaged, painted, drilled, cut, marked, or otherwise altered.
10.5 OFF ROAD ONLY LTD reserves the right to refuse any return where the item appears to have been fitted, installed, used, modified, damaged, contaminated, or otherwise handled in a way that makes it unsuitable for resale, unless the item is confirmed to have a genuine manufacturing fault or return is otherwise required by law.
10.6 Returns will not be accepted without prior authorisation from OFF ROAD ONLY LTD. Customers must contact OFF ROAD ONLY LTD on 01597 822 666 to request return authorisation before sending any goods back.
10.7 Any return request must include the customer’s account details, invoice number, product details, quantity being returned, and a clear description of the reason for return. Where a fault is alleged, a detailed fault description must be provided. General descriptions such as “faulty” will not be accepted and may result in the return request being rejected or delayed.
10.8 Goods returned without prior authorisation, without a valid return reference, without sufficient information, or without the relevant sales invoice or returns note may be refused, rejected, returned to the customer, or delayed.
10.9 Subject to prior authorisation, non-faulty goods may be returned only where the goods are in their original condition, unused, unfitted, complete, and returned with all original intact and undamaged packaging, labels, instructions, accessories, and the relevant sales invoice or returns note.
10.10 Where OFF ROAD ONLY LTD agrees to accept a non-faulty return, the return must be received within seven days of purchase or delivery, unless otherwise agreed in writing. Any refund will be less the original carriage charges and any applicable handling, inspection, repacking, or restocking charges.
10.11 OFF ROAD ONLY LTD does not operate a sale-or-return policy. Goods are supplied on a firm order basis unless OFF ROAD ONLY LTD has expressly agreed otherwise in writing before supply.
10.12 The customer is responsible for all return carriage, postage, packaging, insurance, and shipping costs unless the goods have been incorrectly supplied by OFF ROAD ONLY LTD, incorrectly packed by OFF ROAD ONLY LTD, or return carriage has otherwise been agreed in writing.
10.13 Goods must be returned using suitable packaging and a suitable delivery service. The customer remains responsible for the goods until they are received by OFF ROAD ONLY LTD. OFF ROAD ONLY LTD accepts no responsibility for goods lost, damaged, delayed, or misdirected during return transit.
10.14 If goods are returned without the original packaging, or where the original packaging is damaged, incomplete, written on, labelled, taped, or otherwise unsuitable for resale, OFF ROAD ONLY LTD may charge a minimum repacking fee of 20% of the item value, or reject the return.
10.15 Items returned after 28 days may be rejected. Where OFF ROAD ONLY LTD agrees, at its discretion, to accept a return after 28 days, a minimum restocking charge of 20% of the item value may be deducted from any refund, credit, or account adjustment.
10.16 Electrical goods, jets, and other sensitive, precision, or application-specific components are non-returnable unless OFF ROAD ONLY LTD identifies a genuine manufacturing fault or return is otherwise required by law.
10.17 Only genuine manufacturing faults will be accepted as faulty returns. Products that have failed due to incorrect fitment, incorrect use, misuse, customer abuse, accident damage, contamination, wear and tear, poor maintenance, unsuitable application, modification, or failure to follow instructions will be rejected.
10.18 Where a returned item is inspected and no fault is found, OFF ROAD ONLY LTD may reject the return. No-fault-found goods will be held for collection by the customer for 14 days from notification. If the goods are not collected within that period, OFF ROAD ONLY LTD reserves the right to dispose of the goods without further liability.
10.19 Where a genuine manufacturing fault is confirmed, OFF ROAD ONLY LTD may, at its discretion and subject to applicable law, repair the item, replace the item, provide a similar replacement product, issue a credit, or refund the item.
10.20 Returned goods will only be credited or refunded where they cannot reasonably be repaired or replaced, or where OFF ROAD ONLY LTD otherwise agrees to issue a credit or refund.
10.21 If a customer sources a replacement product from another supplier before OFF ROAD ONLY LTD has had the opportunity to inspect, repair, replace, or otherwise resolve the issue, OFF ROAD ONLY LTD may apply a handling charge of up to 20% or may refuse reimbursement of the externally sourced replacement.
10.22 Some goods may be supplied with a manufacturer’s warranty. Where applicable, the reseller may be required to contact the manufacturer directly in relation to warranty claims. OFF ROAD ONLY LTD will use reasonable endeavours to assist the reseller with manufacturer warranty claims where appropriate.
10.23 Warranty support does not cover faults or damage caused by incorrect installation, incorrect use, misuse, neglect, accident, modification, competition use, lack of maintenance, unsuitable application, normal wear and tear, or any other cause not arising from a genuine manufacturing fault.
10.24 Exchanges may be accepted at the discretion of OFF ROAD ONLY LTD. Customers requesting an exchange must complete the appropriate returns or exchange documentation and include any applicable postage, packaging, carriage, or price difference required to process the exchange.
10.25 Refunds, credits, or exchanges will not be issued until the goods have been received by OFF ROAD ONLY LTD and inspected. No refund, credit, replacement, or exchange will be processed before the returned goods have been checked.
10.26 Refunds will normally be made using the original payment method where possible. OFF ROAD ONLY LTD may issue a credit note, account credit, store credit, replacement, or exchange where agreed with the customer or where appropriate in the circumstances.
10.27 OFF ROAD ONLY LTD shall not be responsible for labour charges, fitting charges, removal costs, recovery costs, storage charges, vehicle downtime, loss of profit, loss of business, third-party charges, or any other consequential losses arising from the return, exchange, fault, incorrect ordering, incorrect fitting, or delayed replacement of any goods, except where such liability cannot be excluded by law.
10.28 Nothing in this section shall limit or exclude any rights or remedies that cannot lawfully be limited or excluded.
11. Overseas and Export Enquiries
11.1 OFF ROAD ONLY LTD welcomes overseas and export enquiries and will, where possible, provide quotations for the supply of goods to destinations outside the United Kingdom.
11.2 Export quotations may include the cost of air freight, sea freight, courier delivery, or other agreed shipping methods to the destination requested by the customer. Any quotation provided is subject to availability, shipping restrictions, customs requirements, carrier acceptance, and any applicable export controls or legal requirements.
11.3 Unless expressly stated otherwise, all prices shown in our catalogue, website, price lists, or other sales materials are exclusive of VAT and are subject to VAT at the applicable UK rate. The current standard UK VAT rate is 20%, unless a different rate applies by law.
11.4 Where goods are supplied for export and the relevant legal conditions are met, OFF ROAD ONLY LTD may be able to supply goods excluding UK VAT. Zero-rated export supply will only be applied where OFF ROAD ONLY LTD is satisfied that the transaction qualifies for VAT zero-rating and that all required export evidence, customer information, and documentation can be obtained and retained.
11.5 Customers requesting goods to be supplied excluding UK VAT must provide all information reasonably required by OFF ROAD ONLY LTD, which may include the customer’s VAT number, EORI number, registered business name, registered business address, delivery address, contact details, and any other information required for customs, export, VAT, or compliance purposes.
11.6 Where goods are supplied VAT-free for export, the goods must be delivered to the customer’s registered export address, overseas business address, or other delivery address approved by OFF ROAD ONLY LTD for the purposes of the export transaction. OFF ROAD ONLY LTD reserves the right to refuse VAT-free supply where the delivery arrangements do not satisfy export, VAT, customs, or evidence requirements.
11.7 OFF ROAD ONLY LTD may charge UK VAT on any order where the customer does not provide the required information, where valid export evidence cannot be obtained, where the goods are not exported within the required timeframe, or where OFF ROAD ONLY LTD considers that the transaction does not qualify for VAT zero-rating.
11.8 If UK VAT has been charged and the customer later provides export evidence or documentation, OFF ROAD ONLY LTD may, at its discretion and subject to applicable law, review whether a VAT adjustment or refund is available. OFF ROAD ONLY LTD is not obliged to refund VAT unless the legal requirements for zero-rating have been met and sufficient evidence has been provided.
11.9 Export orders may be subject to additional processing time, freight confirmation, packaging requirements, customs documentation, carrier restrictions, and payment checks before despatch.
11.10 OFF ROAD ONLY LTD reserves the right to refuse, cancel, delay, or amend any overseas or export order where required information is not provided, where freight cannot be arranged on acceptable terms, where export or customs requirements cannot be satisfied, or where OFF ROAD ONLY LTD has any concern regarding legal, regulatory, payment, delivery, or compliance matters.
11.11 Import duties, customs charges, local taxes, overseas delivery issues, refused parcels, customs delays, overseas returns, and re-shipment of export orders are dealt with under Section 12: Customs, Duties and Import Taxes.
11.12 Nothing in this section shall limit or exclude any rights or obligations that apply under applicable law.
12. Customs, Duties and Import Taxes
12.1 This section applies to all orders delivered outside the United Kingdom.
12.2 Unless expressly agreed otherwise in writing before the order is placed, the customer shall be the importer of record and shall be responsible for complying with all laws, regulations, customs requirements, import requirements, tax requirements, product approval rules, and other applicable requirements in the destination country.
12.3 Unless expressly agreed otherwise in writing before the order is placed, all customs charges, import duties, import VAT, local taxes, brokerage fees, clearance fees, handling charges, storage charges, inspection charges, documentation charges, carrier surcharges, and any other import-related costs shall be the sole responsibility of the customer.
12.4 OFF ROAD ONLY LTD may, on rare occasions and at its sole discretion, offer to ship goods on a Delivered Duties Paid basis, or may offer to pre-pay certain duties, taxes, or import charges on behalf of the customer. Where this is offered, it will be confirmed before purchase.
12.5 Where duties, taxes, or import charges are pre-paid by OFF ROAD ONLY LTD and charged to the customer as part of a landed cost, those amounts are non-refundable once the order has been despatched, unless the charge has arisen due to an error by OFF ROAD ONLY LTD or a refund is otherwise required by law.
12.6 OFF ROAD ONLY LTD will not under-declare the value of goods, falsify product descriptions, misrepresent the nature of the goods, or mark orders as gifts. All customs documentation will reflect the true nature, value, and description of the goods supplied.
12.7 The customer is responsible for ensuring that all goods ordered are legal, compliant, suitable, and approved for import, resale, registration, installation, fitment, and use in the destination country or region.
12.8 OFF ROAD ONLY LTD shall not be responsible where local laws, regulations, customs rules, vehicle regulations, insurance requirements, registration rules, product approval requirements, or other destination-country requirements prevent or restrict the import, resale, registration, installation, fitment, or use of any goods supplied.
12.9 All information provided by the customer for shipping, export, customs, tax, and import purposes is provided at the customer’s responsibility. This includes, but is not limited to, the customer’s name, company name, VAT number, EORI number, tax identification number, local registration number, contact details, delivery address, billing address, and any other information required for shipment or customs clearance.
12.10 OFF ROAD ONLY LTD shall not be obliged to validate or verify information supplied by the customer for shipping, customs, tax, or import purposes. The customer is responsible for ensuring that all such information is accurate, complete, valid, and suitable for the intended shipment.
12.11 Where customs delays, surcharges, storage fees, returns, failed deliveries, refused deliveries, rejected imports, fines, penalties, or other issues arise due to incorrect, incomplete, invalid, misleading, or missing information supplied by the customer, all resulting costs shall be the responsibility of the customer.
12.12 If the customer refuses to pay customs charges, import duties, import VAT, clearance fees, or any other import-related charges, or fails to cooperate with customs, the carrier, or any local authority, OFF ROAD ONLY LTD shall not be responsible for any resulting delay, return, abandonment, destruction, loss, charge, or penalty.
12.13 Where a parcel is returned to OFF ROAD ONLY LTD due to non-payment of customs charges, refusal of delivery, failure to clear customs, failure to provide required information, incorrect or invalid customer details, refusal to cooperate with customs, or failure to collect the parcel, any refund shall be at the discretion of OFF ROAD ONLY LTD.
12.14 Where a returned parcel is received back by OFF ROAD ONLY LTD, the goods must be received in a resaleable condition before any refund, credit, or adjustment will be considered.
12.15 Where OFF ROAD ONLY LTD agrees to issue a refund, credit, or adjustment for a returned export parcel, OFF ROAD ONLY LTD may deduct:
a. the original outbound shipping costs;
b. any return shipping costs charged by the carrier;
c. any customs charges, duties, taxes, clearance fees, storage fees, carrier surcharges, or other costs incurred;
d. any reasonable handling, inspection, repacking, restocking, or administration fees; and
e. any reduction in value caused by damage, missing items, opened packaging, use, delay, contamination, or loss of resale value.
12.16 Where a parcel is destroyed, abandoned, seized, disposed of, or otherwise not returned by customs, the carrier, or any authority, any refund shall be strictly at the discretion of OFF ROAD ONLY LTD and may be refused where the goods cannot be recovered.
12.17 If a parcel is returned to OFF ROAD ONLY LTD and the customer requests re-shipment, the customer shall be responsible for all costs associated with re-shipment, including new shipping charges, customs charges, clearance fees, duties, taxes, and any additional carrier or administration charges. Such costs must be paid before the order is despatched again.
12.18 Customs inspections, security checks, local import procedures, carrier clearance procedures, and related delays are outside the control of OFF ROAD ONLY LTD. Such delays shall not entitle the customer to cancel the order, refuse delivery, reject the goods, or claim compensation from OFF ROAD ONLY LTD.
12.19 OFF ROAD ONLY LTD will use reasonable endeavours to assist with documentation or information reasonably required for customs clearance where possible. However, OFF ROAD ONLY LTD cannot guarantee customs clearance and shall not be responsible for local customs decisions, import restrictions, changes in law, delays, additional charges, fines, penalties, refusal of entry, seizure, abandonment, or destruction of goods by customs, carriers, or authorities.
12.20 For export orders, the standard Returns, Exchanges and Faulty Goods section shall also apply, subject to the additional customs, duties, import tax, and overseas return conditions set out in this section.
12.21 Where goods from an overseas order are returned to OFF ROAD ONLY LTD, including under any returns, exchange, or warranty process, the customer shall be responsible for all shipping costs, customs documentation, import duties, taxes, clearance charges, handling charges, and associated fees unless the return is due to an error by OFF ROAD ONLY LTD or unless otherwise required by law.
12.22 Nothing in this section shall limit or exclude any rights or obligations that apply under applicable law.
13. Price Changes and Value Added Tax (VAT)
13.1 OFF ROAD ONLY LTD makes reasonable efforts to ensure that all prices shown in catalogues, price lists, quotations, websites, online listings, promotional materials, and other sales materials are accurate and up to date. However, prices may change from time to time and errors or omissions may occur.
13.2 Unless expressly stated otherwise, all prices are shown exclusive of VAT. VAT will be charged at the applicable rate in force at the time the order is processed, invoiced, or otherwise becomes chargeable.
13.3 The current standard UK VAT rate is 20%, unless a different VAT rate applies by law. OFF ROAD ONLY LTD reserves the right to amend VAT charges in line with any changes to applicable VAT legislation, rates, exemptions, or HMRC requirements.
13.4 OFF ROAD ONLY LTD reserves the right to change prices at any time without prior notice. Price changes may arise due to supplier price increases, currency fluctuations, freight costs, import costs, tax changes, manufacturer changes, product availability, administrative errors, market conditions, or other commercial or operational reasons.
13.5 OFF ROAD ONLY LTD reserves the right to discontinue, withdraw, replace, amend, or remove any product from its catalogue, website, price list, or product range at any time without prior notice.
13.6 Prices displayed in catalogues, printed materials, promotional materials, or historic documents may become outdated and should not be relied upon as confirmation of the current selling price. Customers should check the current price before placing an order.
13.7 Where a price changes before an order is accepted by OFF ROAD ONLY LTD, the customer may be required to pay the updated price before the order is processed or despatched.
13.8 Where OFF ROAD ONLY LTD identifies a pricing error, VAT error, catalogue error, online listing error, or other pricing discrepancy, OFF ROAD ONLY LTD may contact the customer to confirm the correct price before processing the order. The customer may then choose whether to proceed at the correct price or cancel the affected item or order.
13.9 OFF ROAD ONLY LTD shall not be obliged to supply goods at an incorrect, outdated, or mistakenly displayed price where the error is obvious, could reasonably have been recognised as an error, or where the order has not yet been accepted or processed.
13.10 Quotations are valid only for the period stated on the quotation. If no validity period is stated, quotations may be withdrawn or amended by OFF ROAD ONLY LTD at any time before acceptance.
13.11 If a customer is unsure about the current price, VAT treatment, availability, or status of any product, the customer should contact OFF ROAD ONLY LTD before placing an order.
13.12 Nothing in this section shall limit or exclude any rights or obligations that apply under applicable law.
14. Limitation of Liability
14.1 Nothing in these Terms shall limit or exclude any liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.
14.2 Subject to clause 14.1, OFF ROAD ONLY LTD shall not be responsible for any indirect, consequential, special, incidental, or economic loss, including loss of profit, loss of business, loss of revenue, loss of goodwill, loss of opportunity, loss of use, vehicle downtime, workshop time, labour charges, fitting charges, removal costs, recovery costs, storage charges, third-party costs, or any other consequential losses arising from or in connection with the supply, non-supply, delay, return, exchange, installation, use, misuse, or failure of any goods.
14.3 Subject to clause 14.1, OFF ROAD ONLY LTD shall not be responsible for any loss, damage, cost, claim, or expense caused by incorrect ordering, incorrect fitment, unsuitable application, improper installation, misuse, modification, neglect, accident, lack of maintenance, competition use, unlawful use, or failure to follow applicable instructions, guidance, laws, or regulations.
14.4 Subject to clause 14.1, OFF ROAD ONLY LTD shall not be responsible for any loss, damage, cost, claim, or expense arising from delays, shortages, supplier issues, carrier issues, customs issues, import restrictions, incorrect customer information, payment issues, or events outside OFF ROAD ONLY LTD’s reasonable control.
14.5 Any liability of OFF ROAD ONLY LTD shall be limited, so far as permitted by law, to the price paid by the customer for the specific goods giving rise to the claim.
14.6 The limitations and exclusions in these Terms shall apply whether the claim arises in contract, tort, negligence, breach of statutory duty, misrepresentation, restitution, or otherwise, except where such limitation or exclusion is not permitted by law.
14.7 Customers are responsible for ensuring that any goods purchased are suitable for their intended use and for ensuring that any consequential risks, losses, or business interruption risks are appropriately managed or insured.
15. Force Majeure
15.1 OFF ROAD ONLY LTD shall not be liable for any delay, failure, loss, damage, or non-performance caused by events or circumstances outside its reasonable control.
15.2 Events outside OFF ROAD ONLY LTD’s reasonable control may include, but are not limited to, supplier delays, stock shortages, courier disruption, freight disruption, customs delays, import or export restrictions, strikes, industrial disputes, extreme weather, fire, flood, accident, pandemic, epidemic, public health restrictions, war, terrorism, civil unrest, fuel shortages, power failures, internet or systems outages, cyber incidents, changes in law, regulatory action, or any other event beyond reasonable control.
15.3 Where an event outside OFF ROAD ONLY LTD’s reasonable control affects the supply of goods or performance of any obligation, OFF ROAD ONLY LTD may delay, suspend, cancel, amend, or partially fulfil the affected order without liability, except where liability cannot be excluded by law.
15.4 OFF ROAD ONLY LTD will use reasonable endeavours to reduce the impact of any event outside its reasonable control where reasonably possible.
16. Privacy and Data Protection
16.1 OFF ROAD ONLY LTD may collect, use, store, retain, share, or otherwise process personal data in connection with customer accounts, orders, payments, deliveries, returns, warranties, compliance checks, telephone calls, disputes, debt recovery, legal obligations, fraud prevention, and general business administration.
16.2 Personal data may include names, business names, addresses, contact details, payment information, VAT numbers, EORI numbers, tax or registration numbers, identification details, call recordings, order history, delivery information, and any other information reasonably required for the purposes of supplying goods, administering accounts, complying with legal obligations, or protecting OFF ROAD ONLY LTD’s legitimate business interests.
16.3 Where OFF ROAD ONLY LTD processes personal data, it will do so in accordance with applicable data protection laws and its applicable privacy policy.
16.4 Customers, resellers, dealers, and account holders are responsible for ensuring that any personal data they provide to OFF ROAD ONLY LTD is accurate, lawful, and provided with any required authority, notice, consent, or other lawful basis.
16.5 Where a customer, reseller, dealer, or account holder provides personal data relating to a third party, employee, representative, customer, buyer, or end user, that customer is responsible for ensuring that the data has been collected and shared lawfully.
16.6 OFF ROAD ONLY LTD may disclose information where reasonably required for order fulfilment, delivery, payment processing, fraud prevention, compliance checks, legal obligations, enforcement, customs, export requirements, warranty processing, debt recovery, or the protection of OFF ROAD ONLY LTD’s rights and interests.
16.7 Nothing in this section shall limit or exclude any data protection rights or obligations that apply under applicable law.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions and any order, contract, dispute, or claim arising out of or in connection with them shall be governed by the laws of England and Wales, unless otherwise required by applicable law.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, any order, any goods supplied, or any relationship between OFF ROAD ONLY LTD and the customer, unless otherwise required by applicable law.
17.3 Nothing in this section shall prevent OFF ROAD ONLY LTD from taking action in any other jurisdiction where necessary to protect its rights, recover sums owed, enforce judgments, protect intellectual property, or deal with urgent legal or regulatory matters.
Contact and General Enquiries
18.1 Customers with questions about these Terms, products, catalogues, orders, payments, returns, export enquiries, or account matters should contact OFF ROAD ONLY LTD using the contact details provided on our website or by calling 01597 822 666 during our usual opening hours.
18.2 These Terms are intended to be read together as a whole. If any clause or part of a clause is found to be invalid, unlawful, or unenforceable, the remaining clauses shall continue to apply so far as permitted by law.
18.3 Any failure or delay by OFF ROAD ONLY LTD in enforcing any right or remedy shall not prevent OFF ROAD ONLY LTD from enforcing that right or remedy at a later date.
18.4 No variation of these Terms shall be binding unless agreed in writing by OFF ROAD ONLY LTD.
