Terms and Conditions

OFF ROAD ONLY LTD (T/A ORO2U) TERMS AND CONDITIONS

Last Updated 11/06/2024

-- Disclaimer --

We are not affiliated with any motorcycle manufacturer, and the parts we sell may not be recommended by any motorcycle manufacturer. The words used in our catalogues to reference motorcycle manufacturers, models, and motorcycles are for informational purposes only.

We are not authorized dealers or distributors of original equipment manufacturer (OEM) parts and accessories, and we do not imply any business relationship with any OEM brand. Our aim is to provide products that can be used on OEM brand motorcycles and custom motorcycles.

While our replacement parts are not original factory equipment, we strive to offer high-quality replacements that meet or exceed the manufacturer's standards. Please note that the installation of certain parts may void or affect your factory warranty or insurance conditions. Always ensure that the installation of parts complies with relevant country laws and regulations.

Any OEM numbers and fitments listed are for reference use only and should not be considered as actual OEM parts. We do not brand, stamp, or print any parts with OEM representation, signs, or words. All our parts are aftermarket replacements and should never be assumed to be OEM parts.

Attempting to imitate or pose as ORO2U (Off Road Only LTD), Tag-z (Tag-z Motorsports), or FIR (Factory Image Racing) will result in legal action and immediate account closure.

We strive to maintain accuracy in our vehicle application listings, but please be aware that fitment information is provided to the best of our knowledge. If you have any doubts or uncertainties, we encourage you to reach out to us for clarification. It is ultimately the responsibility of the dealer or consumer to verify fitment before installing any parts on a vehicle.

We would like to emphasize that we cannot be held responsible for any damages that may occur due to fitment issues or incorrect installation of parts. It is crucial to ensure proper fitment before proceeding with any modifications.

Additionally, we acknowledge that while we make every effort to ensure accurate pricing, there is a possibility of incorrect prices being displayed for certain products on our website. If we discover an error in the pricing of items you have ordered, we will promptly notify you of the mistake. You will then have the option to proceed with the purchase at the correct price or cancel your order. We will not process your order until we receive your instructions. In the event that we are unable to contact you using the provided contact information during the ordering process, we will consider the order canceled and notify you in writing.

If, due to an obvious and unmistakable pricing error that a reasonable person could have recognized as a mispricing, we mistakenly accept and process your order, we reserve the right to cancel the supply of the product. In such cases, we will refund any amounts you have already paid.

Mandatory Information Collection by Resellers: Resellers of our products, specifically battery acid and batteries containing acid packs, are required to collect and maintain the following information for each sale:

• Name and Address of the Buyer: Full legal name and Current residential address of the buyer.
• Nature of Use: Detailed description of the intended use of the purchased battery acid or batteries containing acid packs.
• Photo Identification: A copy of a valid photo identification of the buyer (e.g., driver's license, passport, or government-issued ID).

Responsibility of Resellers: It is the reseller's responsibility to:

• Ensure that all required information is accurately collected and recorded at the time of sale.
• Verify the authenticity of the provided photo identification.
• Store the collected information securely and in compliance with applicable data protection regulations.

Compliance and Audits:

Resellers must be prepared to provide collected information to our company upon request for compliance verification purposes. Periodic audits may be conducted to ensure adherence to these terms.

Non-Compliance:

Failure to comply with these terms may result in termination of the reseller agreement, and potential legal action if necessary.

Minimum trade order is £30.00 + VAT. You can place your order online or by calling our sales line at 01597 822 666.

Our opening hours are as follows:

• Monday to Thursday: 9.00am - 5.30pm
• Friday: 9.00am - 4.30pm

We accept payment via major debit/credit cards, PayPal with a 4.5% charge, cheques, and BACS.

If paying by cheque, please make it payable to OFF ROAD ONLY LTD. Include your current bankers card number and address on the back of the cheque. In the event of a failed cheque clearance, a charge of £10.00 will apply, along with any additional costs incurred in recovering the debt.

All goods will remain the property of OFF ROAD ONLY until they are paid for in full.

If you have any queries about the items in this catalogue or wish to proceed with an order, please call us at 01597 822 666. Please note that your telephone call may be recorded for training purposes.

Please check all parts as soon as they arrive – It is your job as the retailer, to check goods before you retail them (where possible).

• We accept no responsibility for incorrectly ordered parts after they have been fitted.
• We reserve the right to refuse any return if we feel the item may have been used or fitted to a vehicle.
• Please check all spares against old parts removed, (especially engine spares) to be 100% sure they are correct. Once fitted or used, we will accept no returns for a refund or an exchange.
• Refund payment methods will depend on how the initial payment was made, store credits will also be used in agreed situations
• Should you not be 100% satisfied with your goods from OFF ROAD ONLY, you may return the item in its original condition, along with the original intact undamaged packaging and your sales invoice, together with a returns note within seven days of purchase for a full refund, less the carriage costs.
• Returns will not be accepted without prior authorisation, please call 01597 822 666 to request a RETURNS.
• Failure to input the fault description will result in the request being rejected. "Faulty" will not be accepted.
• Only genuine manufacturing faults will be accepted, Products that are returned due to customer abuse will be rejected.
• Returned goods will only be credited if they cannot be repaired or replaced by a similar product.
• If an item is found to be faulty we will offer a replacement FOC however, if you sourced a replacement item from else where you may be subject to a 20% handling fee.
• "No Fault Found" goods will be held for 14 days awaiting your collection after this point Off Road Only reserve the right to dispose of any unclaimed UN collected items.
• Exchanges: If you wish to exchange any item please use the returns/exchange slip. Remember to include post and packaging costs to cover your exchange.
• WE DO NOT operate any sale or return policies.
• The buyer is responsible for return shipping expenses under all circumstances. Unless the product has been incorrectly packed or sent.
• Some goods are supplied with a manufacturer's warranty. The reseller may need to contact the manufacturer directly with warranty claims. Off Road Only Ltd will use reasonable endeavours to assist the reseller with warranty claims.
• We offer a no returns policy on electrical goods and jets unless there is an identifiable manufacturing fault.
• Items returned after 28 days will occur a minimum 20% restocking charge on the cost of the item, this will be deducted from your refund.
• We reserve the right to reject any returns after 28 days.
• Failure to return goods in the original packaging will result in a minimum 20% re-packing fee being charged.
• We are a business to business seller so are not governed by consumer law or distance selling laws.
• NO REFUNDS WILL BE ISSUED UNTIL GOODS ARE RECIEVED BACK AND CHECKED.

• We will be pleased to quote specific prices, excluding the British rate of Value Added Tax and including air or sea freight to any destination in the World.
• All prices shown in catalogue are + VAT at 20%.
• If you are VAT registered we require your VAT number and EORI number to enable us to export without the VAT element. All goods must be delivered if VAT free to your registered address.

• For all orders delivered outside the UK, the buyer is the importer of record and is responsible for complying with all local laws and regulations in the destination country.

• Unless expressly agreed otherwise in writing before the order is placed, all customs charges, import duties, import VAT, brokerage/clearance fees and any other import-related costs are the sole responsibility of the buyer.

• On rare occasions OFF ROAD ONLY LTD may offer to ship Delivered Duties Paid (DDP) or to pre-pay duties and taxes on a case-by-case basis. Where this is offered, it will be made clear before purchase. Unless otherwise stated:

  • Any duties and taxes pre-paid by OFF ROAD ONLY LTD and charged to the buyer as part of a “landed cost” are non-refundable once the order has been despatched, except where the error is ours.

• We will not under-declare values, falsify descriptions, or mark orders as “gifts”. All customs documentation will reflect the true nature and value of the goods supplied.

• The buyer is responsible for ensuring that all goods ordered are legal, compliant and suitable for use/fitment in their country or region. OFF ROAD ONLY LTD cannot be held responsible if local regulations prevent registration, use or fitment of any parts supplied.

• All information provided by the customer for shipping and customs purposes (including but not limited to name, company name, VAT/EORI numbers, contact details, delivery address and any local registration/tax IDs) is supplied at the customer’s responsibility.

  • OFF ROAD ONLY LTD is not obliged to validate or verify such information.

  • Where customs delays, surcharges, returns or other issues arise due to incorrect, incomplete or invalid information supplied by the customer, all resulting costs are the responsibility of the buyer

• If the buyer refuses to pay customs charges or import-related fees, or fails to cooperate with local customs or collection requirements, and as a result, either:
  
  
  • The parcel is returned to OFF ROAD ONLY LTD:
    
    
    • Goods must arrive back in resaleable condition for any refund to be considered. 
    • We may, at our discretion, refund the value of the goods only, less:
      
      
      • Original outbound shipping costs,
      • any return shipping costs charged by the carrier,
      • any customs charges, duties, taxes, clearance fees or surcharges incurred, and
      • any reasonable handling/admin fees.
  • The parcel is destroyed, abandoned or otherwise not returned by customs or the carrier:
    
    
    • Any refund will be strictly at the discretion of OFF ROAD ONLY LTD and may not be given, especially where the goods cannot be recovered.
• If a parcel is returned to OFF ROAD ONLY LTD due to non-payment of customs charges, incorrect/invalid details supplied by the buyer, refusal to cooperate with customs, or failure to collect the parcel:
  
  
  • Any re-shipment will be at the buyer’s cost, including:
    
    
    • new shipping charges, and
    • any additional customs/clearance fees.
• The buyer must pay these costs before the order is sent again.
• Customs inspections, security checks, local import procedures and related delays are outside the control of OFF ROAD ONLY LTD. Such delays do not entitle the buyer to cancel the order, refuse delivery, or claim compensation beyond any remedy available from the carrier under their terms.
• OFF ROAD ONLY LTD will reasonably assist with documentation and information required by customs where possible, but:
  
  
  • We cannot guarantee clearance,
  • We are not responsible for local customs decisions, rules or changes in law, and
  • We are not liable for any additional charges, fines, restrictions or refusal of entry imposed by authorities.
• For export orders, our standard Returns Process also applies, subject to the additional customs and import conditions in this section. Where goods from an overseas order are returned (for example, under our general returns/warranty policy), all shipping costs and any customs duties, taxes, clearance charges and associated fees are the responsibility of the buyer, unless the return is due to an error by OFF ROAD ONLY LTD.

• Whilst every effort has been made to keep all prices updated, the prices indicated in this catalogue and On-line, it may not always be possible. Therefore, we reserve the right to discontinue any item from this list and change prices as and when necessary. If in doubt about a price please call.