Terms & Conditions

ORO2U TERMS AND CONDITIONS

-- Disclaimer --

We are not a representative of any motorcycle manufacturer and the parts we sell are not necessarily recommended by any motorcycle manufacturer. All words used in our catalogues denoting any motorcycle manufacturer, models, motorcycles are intended for reference only.

We are not an authorised OEM parts and accessories Dealer or Distributor and in no way do we have or intend to imply any kind of business relationship with any OEM brand. Our intention is to provide products that can be used on a OEM brand motorcycle and custom motorcycles.

Although our replacement parts are not original factory equipment, our intention is to provide quality replacement parts that meet or exceed standards set by the manufacturer. The installation of some parts may void or adversely affect your factory warranty or insurance conditions. Always check with the relevant country laws that installation of parts does not violate these regulations.

Any OEM numbers and/or fitments listed are only there for reference use only. Any OEM number, brand and model name is intended for reference to fitment and not to be taken as an OEM part. We do not brand, stamp or print any parts with OEM representation, signs or words as all parts are solely aftermarket replacements and should never be taken or assumed to be an OEM part.

Any attempt to imamate or pose as ORO2U (Off Road Only LTD), Tag-z (Tag-z Motorsports) or FIR (Factory Image Racing) will lead to legal proceedings as well as an immediate account closure.

General Information

  • Minimum Trade Order £30.00 + VAT.
  • Order on-line or by calling our Sales line on 01597 822 666
  • Opening Hours: Monday to Thursday 9.00am - 5.30pm, Friday 9.00am - 4.30pm.
  • Payment: Major Debit/Credit cards. Paypal 4.5% Charge, Cheque and BACS
  • Cheques to be made payable to OFF ROAD ONLY LTD together with your current bankers card number and address on the back of your cheque. Should your cheque fail to clear there will be a £10.00 charge plus any charges incurred in recovering any debt.
  • All goods remain the property of OFF ROAD ONLY until paid for in full.
  • If you wish to do so or if you have any query on the items in this catalogue, ring now on 01597 822 666. Please note: your telephone call may be recorded for training purposes.

Returns Process

Important!!!!! Please check all parts as soon as they arrive – It is your job as the retailer, to check goods before you retail them (where possible).

  • We accept no responsibility for incorrectly ordered parts after they have been fitted.
  • Please check all spares against old parts removed, (especially engine spares) to be 100% sure they are correct. Once fitted or used, we will accept no returns for a refund or an exchange.
  • Refunds: Will be made by cheque or credit card depending on how payment was originally made.
  • Should you not be 100% satisfied with your goods from OFF ROAD ONLY, you may return the item in its original condition, along with the original intact undamaged packaging and your sales invoice, together with a returns note within seven days of purchase for a full refund, less the carriage costs.
  • Returns will not be accepted without prior authorisation, please call to obtain your RETURNS NUMBER.
  • Failure to input the fault description will result in the request being rejected. "Faulty" will not be accepted.
  • Only genuine manufacturing faults will be accepted, Products that are returned due to customer abuse will be rejected.
  • Returned goods will only be credited if they cannot be repaired or replaced by a similar product.
  • If an item is found to be faulty we will offer a replacement FOC however, if you sourced a replacement item from else where you may be subject to a 20% handling fee.
  • "No Fault Found" goods will be held for 14 days awaiting your collection after this point Off Road Only reserve the right to dispose of any unclaimed UN collected items.
  • Exchanges: If you wish to exchange any item please use the returns/exchange slip. Remember to include post and packaging costs to cover your exchange.
  • WE DO NOT operate any sale or return policies.
  • The buyer is responsible for return shipping expenses under all circumstances. Unless the product has been incorrectly packed or sent.
  • Some goods are supplied with a manufacturer's warranty. The reseller may need to contact the manufacturer directly with warranty claims. Off Road Only Ltd will use reasonable endeavours to assist the reseller with warranty claims.
  • We offer a no returns policy on electrical goods and jets unless there is an identifiable manufacturing fault.
  • Items returned after 28 days will occur a minimum 20% restocking charge on the cost of the item, this will be deducted from your refund.
  • We reserve the right to reject any returns after 28 days.
  • Failure to return goods in the original packaging will result in a minimum 15% re-packing fee being charged.
  • We are a business to business seller so are not governed by consumer law or distance selling laws.
  • NO REFUNDS WILL BE ISSUED UNTIL GOODS ARE RECIEVED BACK AND CHECKED.

Overseas and Export enquiries

  • We will be pleased to quote specific prices, excluding the British rate of Value Added Tax and including air or sea freight to any destination in the World.
  • All prices shown in catalogue are + VAT at 20%.
  • If you are VAT registered we require your VAT number to enable us to export without the VAT element. All goods must be delivered if VAT free to your registered address.

Prices changes and VAT

  • Whilst every effort has been made to keep all prices updated, the prices indicated in this catalogue and On-line, it may not always be possible. Therefore, we reserve the right to discontinue any item from this list and change prices as and when necessary. If in doubt about a price please call.

Postal Charges

U.K. mainland only. Excludes Ireland, Islands, and Scottish Highlands.

  • Trade orders over £30.00 Net – DPD Next Day Delivery £7.00 +VAT
  • Trade orders over £150.00 Net – DPD Next Day Delivery FREE up to 20Kg
  • For every £150.00 Net spent you earn 20Kgs free carriage (£450.000 = 60Kg Free)

Islands, and Scottish Highlands.

  • Trade orders over £30.00 Net – DPD 2 Day Delivery £16.75 +VAT
  • Trade orders over £150.00 Net – DPD 2 Day Delivery £10.75 up to 20Kg
  • For every £150.00 Net spent you earn 20Kgs discounted carriage (£450.000 = 60Kg Discounted)

Northern Ireland

  • Trade orders over £30.00 Net – DPD 2 Day Delivery £16.50 +VAT
  • Trade orders over £150.00 Net – DPD 2 Day Delivery £10.50 up to 20Kg
  • For every £150.00 Net spent you earn 20Kgs discounted carriage (£450.000 = 60Kg Discounted)

Southern Ireland

  • Trade orders over £30.00 Net – DPD 2 Day Delivery £17.00 +VAT
  • Trade orders over £150.00 Net – DPD 2 Day Delivery £11.00 up to 20Kg
  • For every £150.00 Net spent you earn 20Kgs discounted carriage (£450.000 = 60Kg Discounted)

Next day delivery available at extra cost for Ireland, Islands, and Scottish Highlands.

For over seas orders please ring for a quote.